Retail items are non-refundable. Parties, after-school activities, and events are non-refundable unless it falls within the cancellation window. This is in the Birthday Party Contract and can be found below:
* CANCELLATIONS: If you need to cancel your party, we can only provide a full refund for cancellations made 30 days in advance. NO REFUNDS will be given after that date. If the party needs to be postponed due to illness, you have 30 days to reschedule based on availability without penalty.